Shipping

Shipping, Orders and Returns

Customer Service Center Toll-Free: email: help@myfungear.com

Hours: M-F 10:00am – 7:00pm, Pacific Standard Time (PST)

Where do we ship?

Continental US (Lower 48 States)

We offer Free Shipping on all of our trampoline replacement parts and Trampolines to the Lower 48 States except when noted on promotional or sale items. Our products ship via USPS and UPS Ground at our discretion.

Alaska, Hawaii and Puerto Rico

We cannot ship trampolines to Alaska, Hawaii, or Puerto Rico, or Guam, only replacement parts.  We do not offer free shipping on replacement parts to Alaska, Hawaii, or Puerto Rico. If you have any questions regarding shipping costs to these territories, don't hesitate to get in touch with our Customer Service Center at help@myfungear.com

International Orders

Trampolines are only sold within the United States. Once trampolines are available for other countries, we will update our information accordingly. If you have any questions regarding international orders, please contact our Customer Service Center at help@myfungear.com

 

Did my order ship?

Upon completion of your order, you will receive an email with your order summary and order number, please hold onto this for future reference. Once your order has been processed and tracking information is available, and email will be sent to you with the tracking information and the carrier being used to ship your order. Your order will be shipped in 1 to 2 business days after being placed. Most orders will arrive to you within 5 business days from the shipping date, but please allow up to 10 business days for delivery.

 

How do I track my order?

Once you have received your tracking and carrier information, you can track your package through the carrier’s website or toll-free phone numbers. A Tracking link will be sent in your order confirmation. Your tracking link will become active once the carrier has scanned the shipping label. In any case you do not receive tracking please feel free to give us a call.